Commonly asked Question? If you don't see the answer to your question below please feel free to contact us at 781-792-0484 poochpaws@outlook.com or 

How does a pets groom differ from my how haircut?

A pets grooming appointment is different than an appointment at your hair salon in that we don’t bathe, dry, brush and groom each dog from start to finish. 

We have all the dogs arrive first thing in the morning at scheduled times, then all the dogs are bathed, then dried, then “finished” (haircut, furminated, nails trimmed, teeth brushed, etc.). So while one dog is being bathed, one is being dried and one is being finished. Remember dogs have about 4 or 5 times the amount of hair that a human has.


How do I know when my pet will be finished?

When a pet is drop off at our Salon you will be given a pick up time anywhere from three to five hours later. If your pet is finished before the given time we will either call or text, letting you know your pet is ready for pick up. If you’re unavailable to come right away rest assured that your pet is resting comfortably in our climate controlled holding room, in their own individual kennel laying on a comfy bed.


How long will the grooming service take?
A pet grooming generally takes from one to three hours depending on the breed of dog and which services are being provided.


Why is a longer time given for pick up?

​This is done to ensure that our staff doesn’t feel rushed. Often times a pet needs extra time for a groom and this allows us to ensure each and every pet clients gets the service they deserve without any stress. Nothing is worst then when you feel like you’re being rushed through a service. Animals feel the same way too. 


Is there a kennel free option for my pets grooming?

If you would like your pet groomed from for start to finish we can offer Express Service that provides a kennel free grooming experience. This means that your dog is done “straight through” and depending on your dog, this can take anywhere between 45 minutes-3 hours per dog. When you call to schedule your appointment please inform us at that time so we can plan ahead as only a limited number of express Grooms can be done a day. A $10.00 fee for this service will be added on to the regular grooming fee.


What vaccinations do you require?

According to state law, Each owner of a dog or cat that is 6 months of age or older shall cause such dog or cat to be vaccinated against rabies by a licensed veterinarian using a licensed vaccine according to the manufacturer's directions and shall cause such dog orcat to be re-vaccinated at intervals recommended by the manufacturer. 
​In addition to Rabies, we suggest all dogs have received the VMA recommended initial shots for their age.
It is also recommend that you protect your pet from Canine Cough with an annual vaccine.


What if the groom isn't what I like?

​If for any reason you are not satisfied with our services, please tell us within 2 business days so we can try our best to correct it.  Please don't hesitate to tell us if something is not right, our goal is your satisfaction;
We take great pride in our work and want you to as well.


How do I book an appointment?

You can Call us at 781-792-0484, Email poochpaws@outlook.com or